Tenant guide

Randalls Property Agents represent the landlord of the property in the process of marketing and letting a property, but when managing a property the tenant's safety, welfare and comfort are a priority. Tenant's also have responsibilities which include the care of the property and neighbourly respect.

  • In the event of a maintenance issue where Randalls are the managing agent rather than the landlord you should contact Randalls and inform them of the issue as soon as possible.
  • As a tenant you have some responsibilities towards the property and landlord. You must give your landlord access to the property to inspect it or carry out repairs. Your landlord has to give you at least 24 hours’ notice and visit at a reasonable time of day, unless it’s an emergency and they need immediate access. You must also: take good care of the property, eg turn off the water at the mains if you’re away in cold weather; pay the agreed rent, even if repairs are needed or you’re in dispute with your landlord; pay other charges as agreed with the landlord, eg Council Tax or utility bills; repair or pay for any damage caused by you, your family or friends; only sublet a property if the tenancy agreement or your landlord allows it. Your landlord has the right to take legal action to evict you if you don’t meet your responsibilities.

As a tenant you are entitled to...

1
live in a property that’s safe and in a good state of repair
2
have your deposit protected by a government approved depsoit protection scheme
3
challenge excessively high charges and a right to a formal complaints proceedure
4
The right to know who your landlord is and how if necessary to contact them
5
live in the property undisturbed and know taht the property is safe
6
see an Energy Performance Certificate for the property indicating potential energy costs
7
be protected from unfair eviction and unfair rent for the duration of the tenancy
8
have a written agreement if you have a fixed-term tenancy of more than 3 years
  • Holding deposit
  • Deposit on Tenancy
  • Lost Key replacemt
  • Lost security device replacement
  • Variation to contract
  • Pet premium
  • Rent arrears
Payments by applicants and tenants

inclusiveof vat

  • 1 weeks rent
  • 5 weeks rent
  • Capped at cost of replacement
  • Capped at cost of replacement
  • £50 including VAT
  • POA (agreed addition to rent)
  • 3% above BOE base rate
Payments required by applicant and tenants

inclusiveof vat

  • Holding deposit: 1 weeks rent
  • Deposit on Tenancy: 5 weeks rent
  • Lost key replaceemnt: On receipt
  • Lost security device: On receipt
  • Variation to contract: £50 Inc VAT
  • A green deal payment if applicable
  • Other energy efficiency chrges if applicable
  • Rent arrears: 3% above BOE base rate
  • Pet premium: POA (agreed premium to rent)

Main Questions

1
What are Randalls' fees for renting a property?

Fees for renting a property through Randalls can be found here.

2
What happens if there is an emergency?

Randalls have an emergency contact number: 07860 189059. Please note this number is for emergency use only and not for general enquiries.

3
How much notice do I need to provide if I want to move out of the property?

The Tenants' notice period is one month. This notice must be provided in writing or by email to Randalls Property Agents on the rent due date one month before you wish to vacate. If notice is given after the rent due date then the notice will start from the rent due date of the following month.

Other Questions

How do I make a complaint?

Randalls Property Agents are members of the Property Ombudsman and operate a complaints procedure. Should you wish to make a formal complaint then please do so in writing or by email to info@randallspropertyagents.co.uk

Can I move someone else into the property with me?

The tenancy agreement is a contract and allows only for the people named to reside in the property only.

What if I lock myself out of my property?

Randalls keep a set of keys to each property and should you need to borrow the keys because you have locked yourself out that is not a problem. However this can only be guaranteed during normal business hours and in the event you lock yourself out at a time where no one from Randalls can attend the office then it is the tenant's responsibility to arrange and cover the costs of a locksmith.

Where is my deposit kept?

All tenants' deposits are deposited and registered with the DPS Deposit Protection Scheme details of which can be found here The DPS

How long does it take to receive back my deposit?

Providing there are no disputes over deposit claims relating to rent arrears or damages, then you should receive your deposit back after approximately two weeks. Where deposits are taken into dispute or arbitration the process can last 4 to 8 weeks.

What tenancy contract periods are available?

The vast majority of tenancies have a minimum 6 month contract. After that period the contract can continue to roll month to month or a new 6 month term can be arranged. In some circumstances landlords may accept an initial 12 month tenancy contract.

Can't find the answer?

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